EXCHANGE AND RETURNS

Products can be exchanged within the 7 working days from the date of receipt. Please note that the product will be only exchanged which are unused, with tag and invoice. Items bought on sale cannot be exchanged due to the minor marking differences/slight damage, differences in color monitors/screens and lighting used during photo-shoots, the exact color or texture of the final item may slightly vary from what is seen on screen,  therefore products cannot be exchanged for this reason. We will only exchange any product(s) if it is defected or wrong product(s) has been delivered. We cannot exchange the product without purchase invoice.

REFUND

Although we have no existing refunds policy. However, in case of unavailability of stock refund would be provided. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. All shipping and handling costs and other transactional charges are non-refundable. In case of quality issue identified while dispatching the order, we will remove the concerned items from your original order. Refund will only be processed for items excluded from the order, not the entire value of the order. Refunds will be issued to the same credit card that was used for the original purchase. In case of BANK DEPOSIT | DIRECT TRANSFERS via Third Parties your refund will be credited back to any PAKISTANI Bank account.

ORDER CANCELLATION

You may cancel your order any time before the order has been processed and dispatched. Once the order has been processed, the “Exchange and Return Policy” Will be applied. SIROCQ may decline the orders, if the payment did not go through or the product is out of stock. You will always receive the confirmation email and SMS notification once your order is confirmed.